Frequently Asked Questions

How do I place an order?

You can place your order directly through our website by selecting your desired wine and completing checkout.


Do I have to be 21 to purchase?

Yes. You must be 21 years of age or older to purchase alcohol from Keisha Chanelle Wines. Valid ID is required at pickup.


Do you ship wine?

At this time, we primarily offer local pickup for online orders. Shipping is available on a limited basis to approved states when permitted by law.


How does local pickup work?

After placing your order, you will receive a confirmation email with pickup instructions. Pickup locations and times are arranged directly after purchase.


What do I need for pickup?

Please bring:

  • Your order confirmation

  • A valid government-issued photo ID

  • You must be at least 21 years of age


Can someone else pick up my order for me?

Yes, but the person must:

  • Be listed during checkout

  • Provide a valid ID

  • Be 21 years or older


Are all sales final?

Yes. Due to alcohol regulations, all wine sales are final sale. Please see our Refund Policy for damaged or incorrect orders.


Do you offer wine tastings?

Yes. Tastings are available through select events, private bookings, and collaborations. Follow us on social media for announcements.


Do you offer wholesale?

Yes. Restaurants, bars, retailers, and event buyers may inquire through our Contact Page.


How can I contact you?

📧 hello@kchanellewines.com
📞 203-903-8070